Macostar values your business and always attempts to provide the very best services to you.
- If the equipment fails in the inspection test and needs to be repair, Macostar will inform the company and the repair procedure will be applied.
- Services include parts or components except consumable parts and for some special parts or components. Spare parts availability (especially discontinued items) and delivery lead time are subject to manufacturer availability.
- Free services of the scheme exclude damage caused by careless handling, negligence, accidents, misuse, abuse or improper operation of the equipment’s.
- Macostar Technology Ltd. will not assume responsibility for any equipment which has not been installed or operated in accordance with the equipment’s operation/user manual.
- The maintenance contract is “VOID” if the equipment has been damaged by accident, abuse, misuse or has been serviced or modified by anyone other than Macostar Service Personnel.